Frank Zhang
Callcenter Manager at iQIYI.com
Yubei District, Chongqing, China
Summary
👤
Senior🎓
Top SchoolFrank Zhang is an experienced call center and operations leader with over a decade managing in-house and outsourced customer service centers for major firms like iQIYI, PCCW, ZTE, and China Mobile International. Based in Yubei District, Chongqing, he specializes in scaling large contact center operations, team leadership, and operational process improvement. His background in information and computational science gives him a data-driven approach to workforce optimization and performance analytics. Frank has progressed from frontline agent and business analyst roles to senior management, which helps him blend hands-on customer insight with strategic oversight. Known for a personable, humorous demeanor, he also brings practical experience implementing cross-functional solutions across telecom and digital media environments.
10 years of coding experience
6 years of employment as a software developer
学士, 信息与计算科学, 学士, 信息与计算科学 at 上海电力学院
Github Skills (23)
cgi10
risc-v10
cc10
pika9
iot9
embedded9
rtos8
microcontroller8
winrt7
uwp-apps6
csharp5
wpf5
windows-app-sdk5
dotnet5
windows4
Programming languages (2)
Github contributions (5)
13xiaobang/mini2440-uboot_2016.01
Mar 2016 - Apr 2016
Contributions:15 commits, 7 pushes, 2 branches in 1 month
13xiaobang/test
Dec 2015 - Mar 2017
Contributions:4 pushes, 2 branches in 1 year 2 months
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