Summary
Frederick Kellerman is a Principal Product Specialist with nine years of deep hands-on experience across the MicroStrategy product suite, specializing in Intelligence Server, Distribution Services, Narrowcast, Platform Analytics, Enterprise Manager, and SQL Engine for both cloud and on-prem customers. He combines technical troubleshooting, environment setup, and defect triage with customer-facing training and documentation skills, having authored extensive knowledge base content earlier in his career. Frederick regularly partners with developers and QA to shape the product roadmap, turning escalated support cases into lasting product improvements. A James Madison University mathematics graduate, he brings analytical rigor to complex BI problems and reproducible test environments. Based in Vienna, Virginia, he balances a methodical engineering approach with a customer-first mindset that reduces incident cycle time and improves adoption. Off the clock he appreciates cosmic perspective—his GitHub bio wryly notes he’s “just yet another biped moving around a hot star at 67,000 mph,” suggesting a grounded curiosity beyond dashboards.
9 years of coding experience
8 years of employment as a software developer
Bachelor of Science (BS), Mathematics, Bachelor of Science (BS), Mathematics at James Madison University