Summary
Gabriel Brumea is a customer experience leader with nine years in SaaS-focused roles at Umbraco, rising from Senior Technical Support Engineer to VP Customer Experience. He blends technical background in web development and multimedia with hands-on training and professional services leadership, enabling him to translate product complexities into clear customer outcomes. Based in Southern Denmark, Gabriel has built and scaled support, success, and training functions that emphasize personal service as a retention and growth lever. He also participates in Europe's executive SaaS network SaaSiest, signaling active peer engagement and cross-company best-practice exchange. Known for turning frontline support insights into strategic programs, he brings a practitioner’s eye to improving product adoption and customer lifetime value.
9 years of coding experience
3 years of employment as a software developer
Natural Science, Natural Science at National College Calistrat Hogas
Bachelor's degree, Web Development, Bachelor's degree, Web Development at UCL Erhvervsakademi og Professionshøjskole
Romanian, English, German