Gabriel Ferreira is a Data Science Manager at Nubank with nine years of experience building ML-driven customer experience solutions across Latin America. He leads multidisciplinary teams of data scientists and ML engineers to deploy NLP and LLM-based systems in production, bridging the gap between software engineering and data science. His background spans AI platform engineering, MLOps and R&D, having progressed internally from machine learning engineer roles to global CX leadership. Based in São Paulo with a mechatronics engineering foundation from Escola Politécnica da USP, he pairs rigorous engineering instincts with practical product delivery. Notably, Gabriel combines hands-on MLOps experience with a track record of scaling CX models across multiple countries, emphasizing operational reliability as much as model accuracy.
9 years of coding experience
6 years of employment as a software developer
Mechatronics Engineering, Mechatronics Engineering at Escola Politécnica da USP
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Gabriel Ferreira - Data Science Manager - Global Customer CX