Gabriel gonzalez
IT Service Desk Agent at DP World
Santo Domingo, Distrito Nacional, Dominican Republic
Summary
👤
Senior🎓
Top SchoolGabriel gonzalez is an experienced IT Service Desk professional with eight years supporting enterprise and healthcare environments, currently delivering tier 1/2 support at DP World. He excels at troubleshooting hardware, software, networking, AV and mobile issues, and has a strong track record—over 8,000 tickets resolved and 1,000+ machines imaged in prior roles. Comfortable with Microsoft 365, Azure AD, Active Directory, AWS WorkSpaces and Exchange Admin portals, he also contributes to knowledge bases and process improvements to reduce repeat incidents. Gabriel pairs technical depth (Google IT Support certificate, Fortinet NSE, CCNA fundamentals and cloud computing coursework) with clear user communication and change-management experience. Colleagues rely on him for inventory and asset management, OS imaging and onboarding/offboarding workflows that keep SLAs on track. He is eager to take on new challenges and is continually expanding skills in cloud, security and analytics.
8 years of coding experience
Google IT Support Professional Certificate, Computer Science, IT Support Professional, Google IT Support Professional Certificate, Computer Science, IT Support Professional at CourseraEnglish Immersion Program, English Language and Literature, General, English Immersion Program, English Language and Literature, General at Universidad Autónoma de Santo DomingoNSE 2 Network Security Associate, Network Security, NSE 2 Network Security Associate, Network Security at NSE Institute FortinetCertification, Cloud Computing, Certification, Cloud Computing at Escuela de Organización IndustrialComputer Science, Comptia Network+ Certification, Computer Science, Comptia Network+ Certification at SoftmaticaBasic English Conversation Course, Basic English Conversation Course at Instituto Cultural Dominico - AmericanoIngeniero en Sistemas de Computación, Computer Science, Ingeniero en Sistemas de Computación, Computer Science at Universidad APECCCNA Routing and Switching, CCNA Routing and Switching at SOFTMATICA
Spanish, English
Github Skills (1)
server3
Programming languages (4)
Github contributions (5)
gabrielgonzalezcampos/IBMQ_Qiskit_demo
Dec 2019 - Sep 2024
Contributions:3 pushes, 1 branch, 1 comment in 4 years 9 months
gabrielgonzalezcampos/helm-charts
Apr 2021 - Jun 2021
CORD helm charts with CiaB MultiUE support added (OAISIM4)
Contributions:41 pushes in 1 month
helm-chartschartskuberneteshelm
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.