Gabriel Monroy is a Principal Engineer at Cisco with 11 years of hands-on experience supporting and scaling datacenter and ACI solutions across TAC, customer experience, and product teams. He combines deep operational expertise—backed by a CCIE in Datacenter and an MS in Information Systems from Santa Clara University—with a track record of driving technical and process escalations to improve product usability and customer outcomes. His career progression from TAC engineer for server virtualization to technical leader and now principal role reflects strong cross-functional influence between field support, engineering, and business units. Based in New York, he regularly bridges complex networking, virtualization, and SAN/QoS challenges for enterprise customers. Less obvious: he pairs rigorous troubleshooting with project-driven improvements that reduce repeat escalations, signaling a bias toward durable solutions rather than quick fixes.
11 years of coding experience
7 years of employment as a software developer
Master of Science (MS), Information Systems, Master of Science (MS), Information Systems at Santa Clara University - Leavey School of Business
BS, Electrical Engineering, BS, Electrical Engineering at Rensselaer Polytechnic Institute
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