Gabriel Nóvoa is a Senior Embedded Escalation Engineer based in Lisbon with over a decade of hands-on experience specializing in SharePoint, Microsoft Teams development platform, and complex cloud support. At Microsoft he has progressed from field and support engineering roles into senior escalation positions, resolving end-to-end, high-impact incidents and collaborating directly with product and development teams. He excels at isolating root causes using sophisticated traces and diagnostic tools, and has built internal managed tools to streamline support workflows across the organization. Gabriel combines deep on-premises SharePoint architecture and migration experience with modern Teams extensibility (bots, apps, meeting/message extensions), making him fluent across legacy and cloud-native collaboration stacks. He is a former Microsoft Certified Trainer and has a background in microelectronics and computer engineering, a mix that sharpens both his system-level debugging and customer-facing communication. Quietly, he’s known for turning recurring support patterns into process improvements that reduce incident load regionally.
10 years of coding experience
15 years of employment as a software developer
Computer Engineering, Computer Engineering at Universidade Santa Cecília
Microelectronic, Microelectronic at Institut national des Sciences appliquées de Toulouse
Data Processing, Data Processing at Faculdade de Tecnologia de São Paulo - FATEC-SP
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