Gabriel Ribeiro is an Organizational Development Lead and seasoned support engineer with a decade of IT experience, specializing in CI/CD, DevOps practices, and Atlassian tooling (Bamboo, Jira, Confluence, Bitbucket). He blends hands-on systems know-how—Linux, Docker, Kubernetes, AWS, and multiple RDBMS—with customer-facing expertise, consistently maintaining high SLA and NPS performance while translating technical complexity into clear guidance for nontechnical stakeholders. Gabriel has a strong public-sector background deploying software across municipal organizations in southern Brazil, giving him practical experience in end-to-end project delivery and stakeholder alignment. He also has a track record of turning recurring support cases into knowledge-base assets and process improvements, demonstrating a bias for documentation and operational excellence. Based in Rio Grande do Sul, he pairs technical depth with a people-first approach to help teams adopt reliable, user-friendly solutions.
10 years of coding experience
7 years of employment as a software developer
High School, High School at Instituto Metodista Centenário
Exchange student in Computer Science, Software engineering, Project Management and Mobile development, Average GPA: 3.61, Exchange student in Computer Science, Software engineering, Project Management and Mobile development, Average GPA: 3.61 at Pace University
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