Gabriel Vicente is a software engineering manager based in São Paulo with over 14 years in technology and eight years in leadership roles, currently overseeing a 60-person multidisciplinary organization focused on Generative AI, Data and customer service intelligence. He has driven large-scale modernization and digitalization efforts at Zup Innovation and Itaú Unibanco, managing 20 distributed squads and systems that process over one million requests per day. Comfortable at the intersection of product, data and engineering, he combines hands-on .NET background and tech-leading experience with strategic responsibilities like OKR breakdowns, financial and crisis management, and Data Mesh adoption. Gabriel also mentors technical careers and teaches, reflecting a commitment to talent development alongside delivery. Notably, he blends deep operational ownership with a product-minded approach to AI-enabled customer service, making him effective at turning complex analytics into tangible customer impact.
8 years of coding experience
9 years of employment as a software developer
Postgraduate specialization degree Business Intelligence & Analytics, Postgraduate specialization degree Business Intelligence & Analytics at Escola Conquer
Extensão Liderança Executiva, Extensão Liderança Executiva at Ibmec
Certification Program Digital Product Leadership, Certification Program Digital Product Leadership at Tera
Escolas Técnicas Estaduais
B.Sc. Computer Science, B.Sc. Computer Science at Anhanguera Educacional
Executive Program Tech Manager 5.0: Leadership and Management, Executive Program Tech Manager 5.0: Leadership and Management at Strides Tech Community
English, Brazilian Sign Language, Portuguese, english (b2 - high intermediate)
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Gabriel Vicente - Software Engineering Manager at Zup Innovation