Gabriela Ivascu
Senior IT Service Desk Analyst at Electronic Arts (EA)
Romania
Summary
👤
Senior🎓
Top SchoolGabriela Ivascu is a Senior IT Service Desk Analyst with nine years of IT experience and over seven years focused on enterprise support, incident management, and administration of systems like ServiceNow, Active Directory, Intune, Exchange, and Okta. Based in Romania, she currently ensures SLA-driven operations at Electronic Arts, managing global queues, performing remote diagnostics, and driving process improvements across international teams. Her background includes hands-on endpoint and identity administration as well as designing rescue/restore procedures and software configurations from earlier roles at Wolters Kluwer. Gabriela’s teaching experience in ICT gives her an uncommon strength in user training and clear technical communication, which she leverages to reduce repeat incidents and onboard new tools smoothly. Colleagues rely on her for pragmatic problem triage and for documenting reproducible resolutions that improve team efficiency.
9 years of coding experience
2 years of employment as a software developer
"Toma N. Socolescu" High SchoolMaster's degree, Informatics, Master's degree, Informatics at Petroleum-Gas University of Ploiesti
English, Spanish
Github Skills (2)
javascript2
java2
Programming languages (1)
Github contributions (5)
gabrielaivascu/mentorship-angular
Nov 2019 - Sep 2021
Contributions:4 pushes in 1 year 10 months
gabrielaivascu/TW
Mar 2017 - Jun 2017
Contributions:46 pushes, 1 branch in 2 months
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