Gabriela Lima
Central Flow Sr Analyst at Mercado Livre
Bahia, Brazil
Summary
👤
Senior🎓
Top SchoolGabriela Lima is a Central Flow Senior Analyst with nine years of experience in customer experience, data analysis and operational performance, currently at Mercado Livre. She has a strong track record at Arado building dashboards, NPS programs, CX reports and automation flows (Twilio, HubSpot, Zendesk) that tied customer insights to revenue and operational improvements. Comfortable moving between hands-on ticket-level quality systems and strategic S&OE meetings, she designs metrics-driven interventions to reduce response and resolution times. A former Android developer on GitHub, Gabriela blends technical fluency with process design and frontline support experience. Based in Bahia, Brazil, she brings curiosity and a traveler’s adaptability—often approaching problems with the same exploratory mindset she applies to digital nomadism and the arts. Colleagues know her for turning qualitative customer pain points into measurable product and operational wins.
9 years of coding experience
Administração, Administração at Universidade Estadual do Sudoeste da Bahia
Github Skills (4)
teste8
android-app5
kotlin3
android3
Programming languages (2)
Github contributions (5)
gabrielalima558/Libary
Mar 2022 - Mar 2022
Contributions:6 commits, 4 pushes, 1 branch in 9 days
gabrielalima558/EyProject
Jul 2023 - Sep 2023
Contributions:22 pushes, 7 branches in 2 months
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