Gabriela Rojas
Team Leader - Store Operations And Developer Relations
San Francisco Bay Area United States
Summary
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Senior🎓
Top SchoolGabriela Rojas is a results-oriented technical leader with 10 years of experience driving developer relations, product operations, and store operations for Samsung’s Galaxy Store from the San Francisco Bay Area. She combines hands-on technical program management with operational discipline—designing chargeback and dispute processes that keep monthly rates below 1% while sustaining developer onboarding, app review, and merchandising to hit revenue targets. Gabriela has led global developer support and certification improvements, optimized Zendesk triage to sustain >90% CSAT, and run technical workshops to help partners integrate Samsung SDKs. Her background in QA and embedded/media platforms (Nokia, HP) gives her a rare blend of product-quality rigor and developer empathy, enabling smoother platform integrations at scale. She’s equally comfortable translating HQ-level policy into US operations as she is mentoring developer communities to strengthen ecosystem engagement.
10 years of coding experience
12 years of employment as a software developer
BSc Mechatronics Engineer, BSc Mechatronics Engineer at Tecnológico de MonterreyUniversidad La Salle de Cuernavaca, A.C.Github contributions (5)
Samsung-US-Developer-Support/Samsung-OpenIAB-Unity-Plugin
Dec 2015 - Sep 2018
Contributions:4 releases, 27 commits, 13 pushes in 2 years 10 months
Samsung-US-Developer-Support/WatchFace-GWD
Jan 2017 - Jul 2017
Contributions:3 pushes, 1 branch in 5 months
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