Summary
Gagan Sidhu is a client-focused Financial Services Representative with eight years of hands-on experience bridging customer service, operations, and technical learning. He brings a track record of improving operational efficiency and customer satisfaction from roles at Amazon and retail warehouses, now applied to advising clients on cash management, credit, investments, and digital banking at CIBC. Comfortable troubleshooting complex issues, Gagan leverages cross-training and mentoring experience to simplify processes and help clients adopt mobile and digital tools. He is actively transitioning into cybersecurity analytics through a Flatiron School certificate, adding formal technical skills to his practical problem-solving background. Known for building repeat business through thoughtful relationship-building and outreach, he combines front-line empathy with a knack for translating product changes into clear client guidance. Based in Edmonton, he balances practical logistics experience with emerging security expertise, offering a rare mix of operational grit and growing technical fluency.
8 years of coding experience
5 years of employment as a software developer
High School Diploma, Science (Non-Medical) stream, High School Diploma, Science (Non-Medical) stream at R.L.S.Y College
Cybersecurity Analytics Certificate , Computer Science, Cybersecurity Analytics Certificate , Computer Science at Flatiron School
Middle School Diploma, Middle School Diploma at SBRS Gurukul