Garan Weber
Sr. Technical Support Engineer at Genesys
Wichita, Kansas, United States
Summary
👤
Senior🎓
Top SchoolGaran Weber is a seasoned Sr. Technical Support Engineer with over 16 years in customer-facing technology roles, currently providing advanced troubleshooting and knowledge-base leadership at Genesys. He combines deep practical experience with databases and ServiceNow, and a formal foundation in software development (AAS, 3.87 GPA) that helps him bridge product, support, and engineering conversations. Garan has progressed from frontline support and billing roles to leading teams and delivering training, showing aptitude for both process improvements and hands-on problem resolution. Known for meticulous case documentation and creative escalation strategies, he also contributes to support collateral and troubleshooting guides that multiply team effectiveness. Based in Wichita, Kansas, he brings steady operational discipline and a knack for turning ambiguous issues into repeatable solutions.
10 years of coding experience
Full Stack Web Development, Computer Software Engineering, Full Stack Web Development, Computer Software Engineering at Free Code CampAssociate of Arts and Sciences (AAS), Software Development, 3.87, Associate of Arts and Sciences (AAS), Software Development, 3.87 at Butler Community College
English
Github Skills (12)
html10
css10
git10
nodejs10
javascript10
web-development10
subversion10
github10
ruby-on-rails10
patch10
ruby10
trend7
Programming languages (2)
Github contributions (5)
rkane/starter-web
Aug 2017 - Aug 2017
Contributions:3 pushes in 1 day
initializrstarting-pointjavascriptpointproject-website
rkane/rkane.github.io
Feb 2019 - Feb 2019
Contributions:4 pushes, 1 branch in 5 days
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