Garrett Mcmillan is a customer care leader with 11 years of experience building relationships, designing support experiences, and scaling operations across consumer-facing products. Currently managing Customer Care for LiveEasy at AppFolio, he moved up through payments-focused roles where he combined process improvements with hands-on team leadership. His background includes founding a digital studio and managing operations for a specialty coffee business, showing a blend of product, branding, and small-business instincts. Garrett pairs data-informed decision making and CRM expertise with a knack for translating client needs into service design, and he even brings a creative side—candle-making—that underscores his attention to craft and detail.
11 years of coding experience
3 years of employment as a software developer
Bachelor of Science - BS, Communication Studies, Bachelor of Science - BS, Communication Studies at Appalachian State University
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Garrett Mcmillan - Manager, Customer Care - LiveEasy at AppFolio