Garrett Young
Support Escalations Specialist
South Jordan, Utah, United States
Summary
🤩
Rockstar🎓
Top SchoolGarrett Young is a technical support and escalations specialist with seven years of experience troubleshooting SaaS CRM and developer-facing products. Based in South Jordan, Utah, he currently analyzes and reproduces complex customer issues at JobNimbus to validate bugs and accelerate fixes between support and engineering. His background spans hands-on technical support roles at EasyPost and Verizon, giving him a strong mix of product empathy and customer-facing communication. Garrett studied Game and Interactive Media Design at the University of Utah and has pursued software engineering coursework through edX, blending UX-minded problem solving with engineering fundamentals. He’s known for turning ambiguous tickets into actionable bug reports and for bridging product, support, and development under tight timelines. Colleagues rely on him to surface root causes and translate technical findings into clear, prioritized next steps.
7 years of coding experience
1 year of employment as a software developer
Computer Software Engineering, Computer Software Engineering at edXThe University of Utah
Github Skills (26)
hugo10
datadog10
documentation10
integrations9
dd8
agent8
monitoring7
herokuapp6
yelp5
azerothcore3
react3
javascript3
mongoose3
nodejs3
gun2
Programming languages (3)
Github contributions (5)
GarrettYoung510/e-commerce-project
Aug 2019 - Nov 2019
http://THEssentials.club
Contributions:32 PRs, 77 pushes, 20 branches in 3 months
GarrettYoung510/Woof
Oct 2019 - Nov 2019
https://woof-yelp-clone.herokuapp.com/
Contributions:51 PRs, 46 pushes, 14 branches in 16 days
reactjavascriptexpressnodejsherokuapp
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