Gaurav Goyal
Engineering Fellow at ServiceNow
San Jose, California, United States
Summary
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Senior🎓
Top SchoolGaurav Goyal is an engineering fellow and seasoned software leader with two decades of experience designing and delivering large-scale web and e-commerce systems, now focused on driving Generative AI across the ServiceNow platform. He combines deep Java/J2EE and cloud-native expertise with practical product delivery—architecting omnichannel conversational platforms, autonomous agent frameworks, and integrations with major LLM providers to automate workflows and accelerate developer productivity. At Cisco he led transformations that modernized commerce platforms, improved performance tenfold and enabled massive transaction volumes, while at ServiceNow he built GenAI controllers, conversational AI, and data/skill kits that turn AI prototypes into production capabilities. Known for managing large offshore teams and bridging research-to-production ML, he pairs strong intellectual curiosity with a track record of measurable business impact, such as dramatic cycle-time and support-case reductions. Based in San Jose, he holds a master’s focus in machine learning/AI and often blends classical OO design with modern data platforms and event-driven architectures.
9 years of coding experience
19 years of employment as a software developer
Masters Of Computer Science (Machine Learning AI & Data Science), Masters Of Computer Science (Machine Learning AI & Data Science) at Arizona State UniversityBachelor of Technology - BTech, Bachelor of Technology - BTech at Maulana Azad National Institute of TechnologyGithub contributions (4)
gagoyal01/hello-world
May 2017 - Oct 2019
Contributions:2 PRs, 2 pushes, 3 branches in 2 years 4 months
public-repository
gagoyal01/mongodb-rdbms-sync
Jun 2017 - Aug 2017
Contributions:2 releases, 8 commits, 18 pushes in 2 months
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