Summary
Gaurav Jain is a software engineer with 11 years of experience building scalable systems and AI-driven products, currently advancing real-time autonomous CCaaS at Google that blends multi-agent LLMs, voice, and chat for human-like customer interactions. He has deep backend and infrastructure experience across cloud-native services (GCP/AWS), databases (AlloyDB/Postgres), streaming and caching (Kafka, Redis), and practical ML work with frameworks like PyTorch and model-grounding in Vertex/ Gemini. His career spans impact roles at Google, Flipkart, Amazon, and Samsung where he tackled platform upgrades, security horizontals, shipment systems, fintech microservices, and camera-performance ML—often reducing tech debt while shipping robust features. Comfortable across Java, C++, Python and TypeScript, he pairs algorithmic rigor with product-focused engineering to deliver high-ROI solutions. Notably, he blends research-minded prompt optimization and evaluation practices into production workflows, turning advanced AI experiments into repeatable, customer-facing capabilities.
10 years of coding experience
7 years of employment as a software developer
B.E. - Hons (Bachelors of Engineering), Information Technology, 8.8/10, B.E. - Hons (Bachelors of Engineering), Information Technology, 8.8/10 at Netaji Subhas Institute of Technology
CBSE AISSCE and CBSE AISSE, PCM, 95%, CBSE AISSCE and CBSE AISSE, PCM, 95% at Bal Bharati Public School
English, Hindi