Gaurav Ketkar
Senior Product Manager at GitHub
Burnaby, British Columbia, Canada
Summary
👤
Senior🎓
Top SchoolGaurav Ketkar is a Senior Product Manager with 11 years of experience blending engineering chops and product strategy to improve customer support experiences at scale. Currently leading GitHub’s Support Portal and virtual assistant efforts, he focuses on reducing ticket volume through instant help and accelerating resolution for remaining cases. His background as an engineer and an MS in Computer Science (AI/ML/NLP) inform a data-aware, outcome-driven approach—favoring public internal dashboards, cross-functional prioritization, and knowledge un-siloing. Previously at IBM he owned multiple cloud support and notification products, and early work at ESPN built a MEAN-stack tool that sped data collection by 75%, showing he pairs technical delivery with measurable impact. Colleagues know him for structured prioritization (feasibility vs importance), thoughtful use of analytics as tie-breakers, and a knack for turning chat-sourced knowledge into durable documentation.
11 years of coding experience
6 years of employment as a software developer
Master of Science - MS Computer Science, Master of Science - MS Computer Science at The University of Texas at DallasBachelor of Engineering - BE Electronics, Bachelor of Engineering - BE Electronics at Vidyalankar Institute of Technology, Mumbai
Marathi, Hindi, English
Github Skills (13)
rescue10
github-issues10
github10
django7
react7
javascript7
python6
crowdsourcing6
react-components4
open-source4
carbon-design-system4
ethereum2
billing2
Programming languages (3)
Github contributions (5)
Ketcomp/node
Oct 2015 - Dec 2015
Contributions:134 pushes, 14 branches in 1 month
gaurav-ketkar/ResumeScan
Mar 2016 - Jul 2022
Contributions:11 commits, 11 pushes, 1 branch in 6 years 5 months
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