Summary
Gaurav Soni is a Technical Program Manager and former senior software engineer with 9 years of hands-on experience building observability, cloud, and automation solutions across enterprise and product teams. He has led large-scale adoption programs at Cisco for customers like Lloyds, Vodafone, and Barclays, driving platform adoption up 40% and reducing troubleshooting time by 30% through automation and process improvements. At Grafana Labs and now Harness he blends engineering depth with program leadership to align stakeholders, accelerate deliveries, and increase customer retention. Comfortable bridging technical and business teams, he has a track record of shipping automation frameworks and proactive engagement strategies that kept net retention above 90%. Based in London, he pairs a strong technical education (MSc IT, CDAC) with a practical, outcomes-focused approach to observability and cloud-native programs.
9 years of coding experience
18 years of employment as a software developer
Bachelor of Arts - BA English, Bachelor of Arts - BA English at Chhatrapati Shahu Ji Maharaj University
12th Maths, 12th Maths at Tiny Tots Senior Secondary
FPGDST Full time Postgraduate Diploma in Software Technology, FPGDST Full time Postgraduate Diploma in Software Technology at CDAC Bangalore
Msc Information Technology, Msc Information Technology at Karnataka State Open University