Summary
Geetha Ratnam is a Senior Technical Account Manager with 11 years of experience helping mid-size and enterprise customers bridge technical and business needs across SaaS, payments, and developer platforms. She has moved from hands-on software and analytics engineering into customer-facing technical roles at companies like TokBox, Arkose Labs, Icertis, and now NinjaTrader, combining deep product troubleshooting with proactive account strategy. Comfortable with front-end stacks, APIs (Stripe, Shopify, Mailchimp, Vimeo) and SQL from her engineering days, she brings empathy and technical literacy to complex integrations and escalations. Based in Solana Beach, she pairs a BS in Pharmacological Chemistry and Hack Reactor software training with yoga teaching certification—an unusual mix that underscores her analytical rigor and people-centered approach.
11 years of coding experience
11 years of employment as a software developer
University of California, San Diego
Computer Software Engineering, Computer Software Engineering at Hack Reactor
Certified Yoga Teacher - RYT 200, Certified Yoga Teacher - RYT 200 at Yoga Garden San Francisco