Summary
George Dilthey is a customer support leader reinventing support from reactive ticketing to consultative, creative partnerships that drive business outcomes. With eight years of experience spanning web analytics, product support, and GTM engineering, he combines technical fluency in analytics and integrations (SQL, JavaScript, BigQuery) with hands-on leadership at startups and enterprise arts organizations. He built support functions from scratch, led product support teams debugging complex integrations, and translated data pipelines into actionable insights for brands like Gatorade and T-Mobile. Based in New York, he also brings nonprofit board leadership and fundraising experience running a $90K community orchestra budget, which informs his collaborative, mission-driven approach. A trained cellist with formal training in software engineering and a Credential of Readiness from HBS Online, he blends analytical rigor with creative problem-solving to make support a strategic advantage.
8 years of coding experience
1 year of employment as a software developer
Certificate Software Engineering, Certificate Software Engineering at Flatiron School
Credential of Readiness, Credential of Readiness at Harvard Business School Online
Bachelor of Arts (B.A.) Music and Psycholgy, Bachelor of Arts (B.A.) Music and Psycholgy at Skidmore College