Summary
George Hudson is a dedicated Support Engineer with 12 years of hands-on experience in technical support and service desk roles across telecoms and managed IT services. Based in Milton Keynes, he has progressed from frontline customer-facing roles to senior support positions at companies including 8x8, IMServ Europe, and currently 5th Utility, demonstrating strong customer service, troubleshooting, and escalation skills. He thrives on learning and continuous development, pairing a practical, consultative approach with familiarity in virtualization, cloud services, data protection, and ITSM practices. Colleagues rely on his calm, methodical problem-solving under pressure and his ability to translate technical issues into clear guidance for customers. Outside routine ticket work he looks for opportunities to broaden his technical skillset and take on more complex incident and service management responsibilities.
12 years of coding experience
8 years of employment as a software developer
Level 3 Diploma, Media Studies, Level 3 Diploma, Media Studies at Milton Keynes College
English, Math, ICT and Media, B-C, English, Math, ICT and Media, B-C at The Hazeley Academy