Summary
George Mann is a senior engineering leader based in California with 12+ years driving SRE and DevOps organizations to deliver resilient digital and retail systems. He currently leads Digital and Store Reliability at American Eagle, overseeing 35 engineers and instituting KPI-driven roadmaps, OKR alignment, and rigorous incident response across stores and digital platforms. Previously he scaled observability and on-call practices at PayPal and led cross-functional SRE teams at Dropbox and CaptivateIQ, improving MTTD/MTTR substantially and enabling large-scale customer growth and EMEA expansion. George blends hands-on technical depth—Postgres/RDS architecture, Terraform, AWS, Datadog, Splunk—with people development, building leadership benches and operational resiliency. He has a long history of building monitoring stacks from the ground up and running gameday exercises to validate runbooks, a practice that consistently reduces downtime and operational risk. With a physics degree and roots in systems and archive engineering, he brings a pragmatic, metrics-driven approach informed by decades of infrastructure and reliability work.
12 years of coding experience
27 years of employment as a software developer
Bachelor's degree Physics, Bachelor's degree Physics at San Francisco State University
Computer Science, Computer Science at The University of Akron
City College of San Francisco