George Tu
Senior Customer Success Manager at Tipalti
Frisco, Texas, United States
Summary
👤
Senior🎓
Top SchoolGeorge Tu is a Senior Customer Success Manager with over 20 years of operational leadership and a decade focused on customer success, account management, and business development across startups, Fortune 500s, and government enterprises. He builds high-performing CS organizations and playbooks that measurably improve NPS, reduce churn, accelerate time-to-value, and drive upsell—most recently architecting a CS function that lifted NPS to 78 and cut churn from 8% to 5.2%. Known for a pragmatic, entrepreneurial approach, he has founded and scaled companies that delivered rapid customer acquisition and multimillion-dollar revenue growth while launching product-led programs and viral promotions. At Tipalti he now manages a portfolio of 1,200+ clients, focusing on full-journey adoption, net dollar retention, and cross-functional feedback loops to influence product and marketing. Comfortable with both hands-on process design and executive strategy, he blends frontline retail and field leadership experience with SaaS-centric success metrics. Based in Frisco, TX, he pairs a political science BA with a rare mix of retail operations grit and strategic customer-first digital thinking.
10 years of coding experience
23 years of employment as a software developer
Bachelor of Arts - BA Political Science and Government, Bachelor of Arts - BA Political Science and Government at The George Washington University
Chinese, English
Github Skills (54)
aggregate10
r-programming10
oai9
yeoman-generator9
java9
generator9
swagger9
json-api9
spring-data-rest9
spring-boot9
rest9
springfox9
openapi9
rest-api9
microservices8
Programming languages (6)
Github contributions (5)
varghgeorge/microservices-single-swagger
Mar 2016 - Mar 2021
Repository to showcase how to create a single/aggregate Swagger Documentation server for multiple microservices
Contributions:1 review, 39 commits, 1 PR in 5 years 1 month
swagger-documentationaggregatemicroservicesshowcaseopenapi
varghgeorge/event-logger
Mar 2016 - Apr 2016
Contributions:11 pushes, 1 branch in 28 days
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