Summary
Georgs Bormanis is an IoT Technical Service Manager with nine years of experience leading customer-facing IT and operations teams, currently overseeing enterprise IoT implementations and performance at Tele2 IoT from Riga. He has a proven track record scaling global support functions—previously building a 24/7 support capability and a US support office as Head of Customer Support at Umbraco—while driving SOPs, KPIs, and cross-functional incident response. Georgs blends hands-on technical troubleshooting with customer success focus, translating complex technical requirements into scalable, business-facing solutions. His background in multimedia and training gives him a practical edge in communicating technical concepts to non-technical stakeholders and empowering global teams. Known for spotting trends and turning recurring incidents into process improvements, he prioritizes operational efficiency and measurable customer outcomes. He brings a pragmatic, customer-first mindset to IoT delivery, with experience across support, training, and technical escalation roles.
9 years of coding experience
Bachelor's degree, Web Page, Digital/Multimedia and Information Resources Design, Bachelor's degree, Web Page, Digital/Multimedia and Information Resources Design at Lillebaelt Academy of Professional Higher Education
High School, High School/Secondary Diplomas and Certificates, High School, High School/Secondary Diplomas and Certificates at Riga English Grammar school
Latvian, Russian, English, Danish