Geran Smith
Vice President Of Customer Experience at FlowEQ
Rancho Cordova, California, United States
Summary
👤
Senior🎓
Top SchoolGeran Smith is a customer experience and technical support leader with 11 years of experience building and scaling B2B support and customer success organizations, currently serving as VP of Customer Experience at FlowEQ. He has a strong track record of turning small technical teams into global, follow-the-sun organizations while maintaining high CSAT and reducing churn through data-driven processes and cross-functional collaboration. Geran architected platform migrations (Zendesk to ServiceNow), created cost-of-customer metrics, and partnered closely with product and engineering to improve product-market fit. Comfortable deep in the technical stack, he brings hands-on troubleshooting experience from security-focused roles at Carbon Black and IBM, and a penchant for automating practical systems—evident in his home automation and advanced home networking projects. Known for combining nerd-level technical curiosity with executive-level strategic planning, he excels at translating customer needs into scalable operational systems.
11 years of coding experience
17 years of employment as a software developer
UMass Lowell
English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (126)
twitter10
socket-io10
twitter-api10
forum10
nodejs10
mongodb10
redis10
jetpack9
javascript9
nodebb9
compose9
blocking9
adblock9
ads9
postgresql9
Programming languages (13)
Github contributions (5)
geransmith/DraenorSelfies
Mar 2015 - Jun 2018
Used to retweet selfies taken in World of Warcraft
Contributions:75 commits, 20 PRs, 69 pushes in 3 years 4 months
luawarcraftworld-of-warcraftselfiesretweet
geransmith/raidexcuses
Aug 2021 - Nov 2024
World of Warcraft Raid Excuses
Contributions:8 PRs, 45 pushes, 8 branches in 3 years 3 months
warcraftworld-of-warcraftexcusesraidworldofwarcraft
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