Gerard Nguyen
Customer Reliability Engineer at Replicated
Sydney, New South Wales, Australia
Summary
🤩
Rockstar🎓
Top SchoolGerard Nguyen is a Customer Reliability Engineer based in Sydney with 11 years of experience building and supporting production systems across enterprise and SaaS environments. He’s worked hands-on in roles spanning SAP development, e-commerce integrations, solutions engineering, and senior support at HashiCorp, giving him deep exposure to both developer tooling and customer-facing operational reliability. Gerard excels at translating complex technical problems into reliable, repeatable solutions—from SAP UI and ABAP reports to tracking pixel plugins and cloud infrastructure support. Now at Replicated he focuses on ensuring customers run resilient, maintainable software on their own infrastructure, combining product empathy with troubleshooting rigor. His background in presales, integrations and automation means he often anticipates operational pain points before they surface, making him effective at preventing incidents as well as resolving them.
11 years of coding experience
12 years of employment as a software developer
Diploma Business Application, Diploma Business Application at Republic PolytechnicBachelor of Computer Science, Bachelor of Computer Science at University of Adelaide
Github Skills (68)
github10
integrations10
terraform10
consul10
infrastructure10
microservices10
cloud-native10
service-mesh10
mesh10
data-center10
charts10
hashicorp10
devtools10
scale10
service-discovery10
Programming languages (7)
Github contributions (5)
nvanthao/Wappalyzer
Jan 2017 - Jun 2018
Cross-platform utility that uncovers the technologies used on websites.
Contributions:25 pushes, 1 tag in 1 year 5 months
cross-platformtechnologies
nvanthao/helm-fake-service
Oct 2024 - Mar 2025
Contributions:91 pushes, 4 branches, 3 tags in 5 months
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