Gerardo Alarcon
2nd Line Engineer at Ensono
London, England, United Kingdom
Summary
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Senior🎓
Top SchoolGerardo Alarcon is a seasoned 2nd Line Engineer based in London with nearly a decade of hands-on experience across service desk, 1st and 2nd line support, and ITIL-driven incident and problem management. He has a proven track record reducing operational cost and impact—having saved roughly 1,800 annualised hours in a two-quarter period—while serving as escalation lead for cloud, networking, VMware, Exchange, SQL and DNS/SSL incidents. At Ensono he was hand-picked to deliver training and knowledge transfer for a new EU office and became a trusted contact for premier enterprise clients, helping secure renewals through operational excellence. Beyond technical delivery he creates enduring training materials and coaches colleagues, and he is also a qualified Mental Health First Aider who supports team wellbeing during high-pressure incidents. An early background in sound engineering underscores his practical, systems-oriented mindset and attention to detail.
9 years of coding experience
2 years of employment as a software developer
Diploma in Sound Engineering, Sound Engineering, Diploma in Sound Engineering, Sound Engineering at Music University G. Martell, Mexico
Github Skills (24)
javascript10
nodejs10
react10
dialog9
math9
css9
codebase8
facebook7
certification6
multimodal6
pytorch6
computer-vision5
deep-learning5
modular5
camp5
Programming languages (3)
Github contributions (5)
gerardoalfredo2/OSS-XML_Parsers
Sep 2016 - Sep 2016
Contributions:2 releases, 27 commits, 7 pushes in 22 days
gerardoalfredo2/udacity-data-analyst-nanodegree
Feb 2017 - Mar 2018
Contributions:8 pushes, 1 branch in 1 year
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