Gia Mondragon
Senior Program Manager at Microsoft
San José, Costa Rica
Summary
🤩
Rockstar🎓
Top SchoolGia Mondragon is a Senior Program Manager on the Azure AI Search Product Group at Microsoft, combining 18 years of IT and support-focused experience with six years in program-level roles. Based in San José, Costa Rica, she has deep expertise in Azure developer platforms, Active Directory, cloud infrastructure, and ramping technical support teams to deliver mission-critical customer outcomes. Gia’s background spans hands-on escalation engineering, global directory services leadership, and training roles, giving her a rare blend of technical depth and people-first coaching. She’s proven at transforming support operations—designing readiness plans, reducing escalations, and enabling engineers to resolve complex cloud issues efficiently. Her certifications in Active Directory, VMware, and ITIL, plus experience as a Microsoft Certified Trainer, underline a commitment to continuous learning and operational excellence. Notably, she balances product-focused program management with frontline support credibility, making her effective at aligning developer needs with product roadmaps.
6 years of coding experience
6 years of employment as a software developer
ITIL Foundations, Information Technology, NA, ITIL Foundations, Information Technology, NA at EXIN2V0--620: vSphere 6.0 Foundations Certification, Cloud Computing, 470, 2V0--620: vSphere 6.0 Foundations Certification, Cloud Computing, 470 at VMwareParticipation Certificate, Information Technology, NA, Participation Certificate, Information Technology, NA at CTEMicrosoft, MS 70-640 Active Directory Configuring 2008 Certificate., Information Technology, NA, Microsoft, MS 70-640 Active Directory Configuring 2008 Certificate., Information Technology, NA at MicrosoftBachelor's Degree, Information Technology, N/A, Bachelor's Degree, Information Technology, N/A at Universidad de Costa RicaVMware vSphere: Install, Configure, Manage (Version 6.0) (VICM) Course, Cloud Computing, VMware vSphere: Install, Configure, Manage (Version 6.0) (VICM) Course, Cloud Computing at Fast LaneHigh School, High School/Secondary Diplomas and Certificates, NA, High School, High School/Secondary Diplomas and Certificates, NA at Colegio Madre del Divino PastorPMP Certification Course, PMI - PMP Workshop based on PMBOK 5, 100, PMP Certification Course, PMI - PMP Workshop based on PMBOK 5, 100 at New Horizons
English, Spanish, Italian, French
Stackoverflow
466reputation
6kreached
38answers
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Github Skills (51)
vector-search10
microsoft10
dotnet10
swagger10
microsoft-azure10
vector10
mining10
api10
openai10
sdk10
rest10
azd-templates10
azure-openai10
azure10
csharp10
Programming languages (9)
Github contributions (5)
gmndrg/azure-docs
Feb 2020 - May 2024
Open source documentation of Microsoft Azure
Contributions:6 pushes, 1 branch in 4 years 4 months
azuremicrosoft-azuremicrosoft
gmndrg/azure-search-power-skills
Jun 2023 - Dec 2024
A collection of useful functions to be deployed as custom skills for Azure Cognitive Search
Contributions:4 pushes in 1 year 6 months
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