Gianluca Capraro
Senior Customer Success Manager at CoLab
Portland, Oregon, United States
Summary
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Senior🎓
Top SchoolGianluca Capraro is a Senior Customer Success Manager and University of Michigan–trained mechanical engineer with eight years of experience translating complex technical products into measurable customer outcomes across automotive, aerospace, medical, and consumer electronics markets. A former co-founder and iOS engineer who published a suite of apps with 20,000+ downloads, he blends hands-on product development and UX design with programmatic customer onboarding, training, and support systems. At SimuQuest he drove UniPhi adoption by creating automated testing procedures, a 50+ video training library, and tailored process mappings that reduced manual integration work. He has led product demos and executive presentations at CES and major industry conferences, and scaled SimuQuest’s digital presence by growing LinkedIn followers tenfold. Based in Portland, he pairs startup grit with cross-functional delivery experience, uniquely comfortable moving between code, product strategy, and customer operations.
8 years of coding experience
11 years of employment as a software developer
Bachelor of Science - BS, Mechanical Engineering, Graduated with Honors, Bachelor of Science - BS, Mechanical Engineering, Graduated with Honors at University of Michigan College of Engineering
Italian, Spanish, EnglishGithub contributions (5)
gmcapra/Python-TensorFlow-Course
Jun 2019 - Sep 2019
Contributions:28 commits, 27 pushes, 1 branch in 3 months
gmcapra/Cryptodex
Jun 2019 - May 2020
Contributions:28 pushes, 1 branch, 6 comments in 11 months
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