Gianpaolo Russo
Coordinatore Servizio Clienti Area Tecnica E Gestionali Aziendali
Cesena, Emilia-Romagna, Italy
Summary
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Senior🎓
Top SchoolGianpaolo Russo is a seasoned technical customer service coordinator with over two decades of experience in accounting and business software, currently leading first-level support for fiscal and financial modules at Bluenext. He combines hands-on system administration, ERP and gestionale expertise with sales and pre/post-sales experience, having run his own IT solutions firm and served as a regional software concessionaire. Skilled in fiscal applications (Passepartout, Zucchetti), network and backup systems, and terminal server/VPN deployments, he bridges technical troubleshooting with regulatory and privacy concerns. Gianpaolo is accustomed to guiding prospects through demos, installations and go-lives while coordinating support teams to reduce ticket volumes and improve service delivery. Based in Cesena, he pairs entrepreneurial instincts with practical, long-term client solutions—evident in custom databases and automation projects still in production.
8 years of coding experience
Istituto tecnico industriale " Leonardo Da Vinci"
Italian, EnglishGithub contributions (5)
ncarandini/Distributore
Apr 2018 - Apr 2018
Contributions:16 commits, 8 pushes in 3 days
ferdi91d/Two_Nov_24
Nov 2017 - Nov 2017
Contributions:19 pushes, 2 branches in 3 days
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