Gigi Frias
Customer Experience Strategist (Management Analyst)
Virginia, United States
Summary
👤
Senior🎓
Top SchoolGigi Frias is a senior customer experience strategist and technologist with 11+ years designing human-centered digital transformations for government and civic tech organizations. Currently serving as a Customer Experience Strategist at the U.S. Department of Veterans Affairs and founder of boutique strategy firm Hearsay Design, she blends CX strategy, service delivery optimization, and front-end design to align user needs with measurable business outcomes. Her background spans federal agencies and nonprofits—from the International Trade Administration and IMF to the Department of Energy—bringing rare expertise in data visualization and storytelling to inform policy-facing digital products. Gigi’s work pairs pragmatic implementation with research-driven empathy, and she often translates complex datasets into compelling visuals that improve decision-making and employee experience. Based in Virginia, she combines an academic foundation with hands-on design and teaching experience, making her equally comfortable shaping strategy or prototyping interfaces.
11 years of coding experience
8 years of employment as a software developer
MS, MS at Syracuse UniversityBachelor of Science - BS, Bachelor of Science - BS at University of Miami
Spanish, French
Github Skills (10)
clarity7
animation6
uswds6
react5
accessibility5
open-source3
counting3
codebase1
multilingual1
trainings1
Programming languages (5)
Github contributions (5)
BBGInnovate/bbgWPtheme
Dec 2015 - Mar 2016
Contributions:141 commits, 95 pushes in 3 months
BBGInnovate/bbgBackup
Mar 2016 - Feb 2018
Contributions:685 commits, 561 pushes, 2 branches in 1 year 10 months
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