Giovan Montanaro
Director Of Customer Experience Operations
Portland, Oregon Metropolitan Area United States
Summary
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Senior🎓
Top SchoolGiovan Montanaro is a customer experience operations leader with eight years of progressive experience building CX strategy, systems, and enablement programs across SaaS and hospitality tech. Currently Director of Customer Experience Operations at Actabl, he has advanced internally from frontline customer success to operations leadership, blending hands-on account management with process design and automation. He pairs a people-first approach to customer success with practical technical chops—having built a JavaScript calculator and full-stack tools earlier in his career to streamline operations. Based in the Portland metro area, Giovan draws on a diverse background spanning logistics, recruiting, and enterprise account management to solve complex cross-functional problems. He holds a master's in TESOL and brings an uncommon mix of analytical process improvement and customer empathy to drive retention and scalable CX systems.
8 years of coding experience
14 years of employment as a software developer
Barrington High SchoolMaster's degree TESOL, Master's degree TESOL at Grand Canyon UniversityBachelor of Science (B.S.) Social Sciences and Education, Bachelor of Science (B.S.) Social Sciences and Education at Illinois State UniversityProgramming languages (1)
Github contributions (5)
grmonta/personal_webpage
May 2019 - Jun 2019
Contributions:7 commits, 24 pushes, 2 branches in 12 days
grmonta/Portfolio
Jan 2019 - Mar 2019
Contributions:12 commits, 21 pushes, 4 branches in 1 month
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