Giovanni Esposito
Support Manager at Eidoo
Lombardy, Italy
Summary
🤩
Rockstar🎓
Top SchoolGiovanni Esposito is a support manager with seven years of experience specializing in blockchain and fintech customer operations, currently leading multi-channel support for projects across Bitcoin, Ethereum and EVM chains. He has reorganized and scaled support teams, trained agents for 24/7 coverage, and built escalation flows, knowledge bases and CRM configurations (Zendesk) to serve communities exceeding 10,000 users. Giovanni pairs hands-on QA and product testing experience with operational ownership of fiat services (cash-in/cash-out, eidooCARD), including KYC/AML workflows and integrations with Onfido and Synaps. He also drove initiatives like node monitoring and automated test strategies in collaboration with engineering teams, bringing a practical bridge between support, QA and dev. Based in Lombardy, Italy, he combines a long-standing interest in crypto since 2016 with a background in front-end development and design that helps him translate technical needs into user-focused support processes.
7 years of coding experience
7 years of employment as a software developer
Informatics, Informatics at Università degli Studi di Salerno
Github Skills (72)
video-call10
meta-tags10
scrape10
hashtag10
trend10
chat-application10
video-download10
feed9
gift9
voice9
music9
downtime9
nodejs-bot9
metadata9
chat9
Programming languages (6)
Github contributions (5)
gioggi/tiktok-scraper
Jun 2020 - Jul 2020
TikTok Scraper. Download video posts, collect user/trend/hashtag/music feed metadata, sign URL and etc.
Contributions:4 PRs, 7 pushes, 1 branch in 1 month
downloadercollectsignvideo-downloadtiktok
gioggi/AirportManagement
Oct 2020 - Mar 2021
Contributions:2 PRs, 1 push, 1 branch in 5 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.