Giovanni Milani
Gerente Executivo De Planejamento at VGX Contact Center
São Paulo, Brazil
Summary
👤
Senior🎓
Top SchoolGiovanni Milani is an executive planning leader with 9 years of experience transforming contact center operations through data-driven MIS, BI and digital solutions. He progressed from control desk operator to head of strategic planning by automating reporting with Excel/VBA, SQL and later Power BI, building fully automated dashboards and AI-enabled analytics. Giovanni has led and restructured multidisciplinary teams of up to 30 people across Planning, MIS, Development, Projects, CRM and BI while also acting as financial controller to drive margin improvement. He introduced digital agents and CX-oriented programs that cut costs and increased revenue, blending technical delivery with commercial impact. Based in São Paulo, he combines hands-on data engineering skills with strategic leadership and a knack for turning operational pain points into scalable analytical products.
9 years of coding experience
Banco de dados, Banco de dados at Centro Universitário das Faculdades MetropolitanasGraduação, Accounting and Finance, Graduação, Accounting and Finance at UNINOVE
Portuguese, English
Github Skills (72)
internet10
software-update9
deploying9
minecraft8
rtos8
outbound8
vigenere8
iot8
freertos8
deep-learning7
javascript7
linux7
monitor7
coap7
webgl7
Programming languages (6)
Github contributions (5)
jonajames/mc2mt
May 2020 - Oct 2021
Convert maps from Minecraft to Minetest
Contributions:41 commits, 1 PR, 20 pushes in 1 year 5 months
minecraftminetest
jonajames/MineMacao
May 2020 - Jan 2021
Contributions:88 pushes, 2 branches in 8 months
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