Girija Swain is a Senior Principal Engineer based in Mumbai with 11 years of experience keeping high-availability enterprise systems resilient and compliant with SLAs. She leads L2/L3 support and cross-functional teams, driving Azure DevOps release management, CI/CD pipelines, and automation (notably Python scripts and ServiceNow integrations) to cut triage times by ~40% and improve uptime above 99%. Girija blends technical rigor with product-minded process redesign—she applied product management methods and customer journey mapping to boost response performance by 25% and reduce SLA breaches through a centralized incident knowledge base. Her background includes ransomware recovery and cloud migrations at scale, plus hands-on use of Power BI for data-driven capacity planning. Uncommonly, she also brings large-scale production leadership from film executive producing—skills in crisis management, stakeholder negotiation, and rapid decision-making that translate directly to incident command and operations.
11 years of coding experience
7 years of employment as a software developer
Bachelor in Technology, Electrical & Electronics Engineering Technology, 7.25, Bachelor in Technology, Electrical & Electronics Engineering Technology, 7.25 at Biju Patnaik University of Technology, Odisha
10th, 81, 10th, 81 at Joharimal English Medium School, CUTTACK
Higher Secondary, 72%, Higher Secondary, 72% at Rajdhani Junior College
Compares serialization in Native Java, XML, JSON and Protocol Buffer
Contributions:4 PRs, 6 pushes, 1 branch in 4 years 11 months
bufferjava-xmlxmlserializationprotocol-buffer
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Girija Swain - Senior Principal Engineer at Freelance