Summary
Grant Posell is an IT Manager and customer-success-oriented technology leader with 8 years of experience building operations, onboarding, and product workflows across startups and mid-to-large organizations. He currently leads IT at P&E Constructors while also shaping customer onboarding and success strategies at SmartVault, where he consistently drives high CSAT, upsells, and converts leads into revenue. His background spans founding EV charging startups, implementing SaaS tooling (Monday.com, HubSpot, Salesforce), and hands-on web development from full-stack bootcamp training. Grant pairs technical fluency—SME roles, Git/GitHub documentation, and demo environment creation—with a knack for operationalizing customer-driven product improvements. He holds an MS in Business Analytics and combines analytics training with practical experience in process automation and product enablement. Colleagues would describe him as an entrepreneurial problem-solver who moves quickly from prototype to scalable customer-facing solutions.
8 years of coding experience
6 years of employment as a software developer
Bachelor of Arts (BA), Communication, General, Bachelor of Arts (BA), Communication, General at Texas A&M University
Master of Science - MS, Business Analytics, Master of Science - MS, Business Analytics at American University
High School Diploma, High School Diploma at Scotch College, Perth
Associates of Arts (AA), Communication, General, Associates of Arts (AA), Communication, General at Blinn College
Full Stack Development Bootcamp, Full Stack Development Bootcamp at The University of Texas at Austin
Dutch, Norwegian, English, Spanish, French