Greg Boone
Director Of Customer Success at Automattic
Milwaukee, Wisconsin, United States
Summary
👤
Senior🎓
Top SchoolGreg Boone is a customer-success driven technical leader with 12–15 years of experience helping large federal agencies and enterprise customers adopt and operate secure web platforms. As Director of Customer Success at Automattic and formerly a Senior Technical Account Manager, he managed multi-million-dollar portfolios and led delivery and ATO-related strategy for FedRAMP-authorized cloud services supporting NASA, the White House, and other federal clients. He blends hands-on full-stack experience—contributing to projects like the 18F website—with a knack for coalition-building, process design, and asking probing questions to surface emotional and historical context. Known for stabilizing complex WordPress ecosystems, he focuses on practical risk reduction, performance, and long-term customer health. Based in Milwaukee, he pairs graduate training in communications and internet policy with a talent for translating technical improvements into measurable customer outcomes.
12 years of coding experience
12 years of employment as a software developer
Master of Arts (M.A.), Communication, Culture, and Technology, Master of Arts (M.A.), Communication, Culture, and Technology at Georgetown UniversityMaster of Arts (M.A.), Trade, Development and the Internet, Master of Arts (M.A.), Trade, Development and the Internet at Graduate Institute of International and Development Studies in Geneva, Switzerlandn/a, International Journalism, n/a, International Journalism at BNU/HKBU: United International CollegeBachelors, Communication Studies, Bachelors, Communication Studies at Gustavus Adolphus College
Spanish, English, German, Korean, Hungarian
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (9)
html10
jekyll10
ruby9
css9
frontend8
web-frontend8
federation8
f8
javascript7
Programming languages (13)
Github contributions (5)
18F/18f.gsa.gov
Sep 2014 - Dec 2017
The 18F website
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:4 releases, 696 commits, 1203 PRs in 3 years 3 months
Contributions summary:Greg primarily focused on reverting previous changes, suggesting a role in maintaining the stability of the website. These reverts involved both front-end (HTML, CSS, JavaScript) and back-end (Ruby, Jekyll plugins) code, indicating a full-stack understanding. The commits show modifications to content and layout, alongside changes to the build and import processes.
federalistcssjavascript18f
gboone/flannel
Mar 2014 - Dec 2015
Contributions:11 commits, 1 push in 1 year 9 months
siteswordpressfabricdeployments
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.