Greg Katechis is a Principal Developer Advocate at Zendesk with nine years of experience helping engineers and customers bridge product and technical gaps. Based in Madison, Wisconsin, he evolved from customer-facing roles and Apple-certified repair work into developer enablement, pairing empathetic troubleshooting with technical advocacy. Greg excels at turning failure into learning—crafting documentation, tooling, and enablement that reduce friction for integrators and support teams. His background in applied managerial economics and hands-on retail tech gives him a pragmatic, metrics-minded approach to developer experience and support processes.
9 years of coding experience
2 years of employment as a software developer
Bachelor of Science Applied Managerial Economics/Entrepreneurship, Bachelor of Science Applied Managerial Economics/Entrepreneurship at University of Wisconsin-Madison
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