Greg Riker is a pragmatic Software Engineer II with 16 years of hands-on experience in infrastructure and workspace services, currently driving engineering work at Principal Financial Group from Spring Hill, Florida. He brings deep operational expertise across Exchange, Skype, SCCM, server support and automation using PowerShell and Power BI, and has steadily progressed from PC support to engineering roles within the same enterprise. Greg is a collaborative, people-focused teammate who mentors colleagues, translates customer needs into practical solutions, and helps teams adopt agile practices. He is curious and quick to learn new technologies, often introducing process improvements and reporting insights that improve visibility and outcomes. Notably, his background blends customer-facing support experience with production infrastructure engineering, giving him a rare perspective on both end-user needs and backend reliability.
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