Summary
Gretchen Shelby-dormer is a Cloud Operations Engineer with eight years of experience automating and optimizing cloud and cross-functional workflows across AWS, GCP, and Azure. She has a track record of turning manual processes into scalable systems—reducing cloud access task time by 99.8% with a custom JIT access solution and driving routine content production at scale for a YouTube channel. Comfortable bridging technical and non-technical teams, she combines data-driven investigation with empathy and active listening to surface durable improvements in engineering, sales, and customer success. She’s delivered cost savings, reclaimed storage through smarter transcoding, and introduced docs-as-code practices to keep documentation close to code. Based in Joliet, IL, she pairs hands-on Terraform, Pulumi, Python, and CI/CD work with mentorship and operational leadership. Ask her about the pandemic-era immigration detour she resolved—an experience that sharpened her resilience and stakeholder communication.
8 years of coding experience
8 years of employment as a software developer
Bachelor’s Degree Chinese Language and Literature; International Studies, Bachelor’s Degree Chinese Language and Literature; International Studies at Miami University
Chinese, French, English