Gretchen Willenberg is a Staff Content Designer with 15+ years building content systems and design documentation that help product teams ship faster and more consistently. She’s driven content practices at scale—from founding Okta’s content discipline and authoring a 42-component design system to shaping Shopify’s Online Store 2.0 and the Dawn theme used by 200,000+ merchants. Her work blends hands-on UX writing, taxonomy and governance with measurable business impact, including $6M in pipeline from lifecycle content and $1M annual support cost savings through flow simplification. A seasoned leader and educator, she’s trained and mentored cross-functional teams and introduced AI-assisted content standardization to boost quality quickly. Based in Naples, Florida, Gretchen pairs agency-honed adaptability with enterprise rigor, often surfacing content opportunities that reduce ambiguity long before product decisions are finalized.
4 years of coding experience
8 years of employment as a software developer
BA, English, BA, English at University of Wisconsin-Madison
Graduate Certificate, School of Extension, Publishing and Communications, Graduate Certificate, School of Extension, Publishing and Communications at Harvard University
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Gretchen Willenberg - Staff Content Designer at Ethos