Summary
Guanhong Ai is a Senior Operations professional with 11 years of experience and over 5 years focused on product and user operations at high-growth tech firms like TikTok/ByteDance, where they drive large-scale user communications, compliance workflows, and cross-functional programs. They excel at translating complex stakeholder needs into repeatable intake processes, SOPs, and technical troubleshooting that boost product adoption across global teams. Comfortable operating at the intersection of operations, product, and trust & safety, Guanhong has a proven track record managing end-to-end campaigns and optimizing operational systems under tight regulatory constraints. Their background in information systems and international business, plus hands-on registrar and finance internships, give them a practical, systems-oriented approach to scaling processes in diverse, fast-paced environments.
11 years of coding experience
1 year of employment as a software developer
Bachelor of Science - BS, International Business Administration - Finance, Bachelor of Science - BS, International Business Administration - Finance at Bellevue University
Bachelor's degree, Logistics Management, Bachelor's degree, Logistics Management at Guangzhou College of Commerce (广州商学院)
Master of Science - MS, Information Systems Technology, Master of Science - MS, Information Systems Technology at The George Washington University School of Business
English, Chinese, Chinese