Guilherme Stefano
Analista Sênior De Políticas E Cobrança at Casas Bahia
São Paulo, Brazil
Summary
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Top SchoolGuilherme Stefano is a results-driven planning and collections analyst with 8 years of experience building data-driven operations across televendas and BPO partnerships. He currently leads a five-person planning team responsible for MIS, strategic projections and real-time control, driving KPI optimization, Erlang-based sizing and intraday scheduling. Early promotion from negotiator to Control Desk demonstrates his operational agility and hands-on experience implementing discadores and portfolio strategies. Proficient in SQL Server, Python and Power BI, he blends analytics and automation to close performance gaps and deliver measurable productivity gains. He has deep domain experience with major clients like Mercado Livre/Mercado Pago and Bradesco, and a practical background in CRM and dialer platforms. Based in São Paulo, he pairs technical training in data engineering fundamentals with a track record of turning tactical insights into strategic outcomes.
7 years of coding experience
Curso Superior de Tecnologia (CST), Fundamentos da Engenharia de dados, Curso Superior de Tecnologia (CST), Fundamentos da Engenharia de dados at DataScienceAcademyAnalise e desenvolvimento de sistemas, Analise e desenvolvimento de sistemas at Universidade PaulistaProgramming languages (2)
Github contributions (5)
guilherme-stefano/IfoodFake
Jun 2019 - Oct 2019
Contributions:31 commits, 47 pushes, 3 branches in 4 months
Contributions:22 pushes in 2 years 11 months
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