Gustavo Campos
IT Support Engineer at C&Wal | Aulas de inglês online e in-company
Dublin, Ireland
Summary
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Senior🎓
Top SchoolGustavo Campos is an IT support engineer with 11 years of hands-on experience delivering field and on-site support, team leadership, and SLA-driven service delivery across multinational environments. He has progressed from junior analyst roles to supervising field teams and coordinating IT support operations, blending people management, KPI and budget oversight with practical skills in Autopilot, Intune, Azure AD and Microsoft 365 administration. Known for keeping user experience central, he has led onboarding/refresh projects that included secure data backup and compliance while liaising between networks, development, vendors and business stakeholders. Comfortable in both tactical ticket resolution and strategic process improvement, Gustavo has repeatedly improved SLA performance and NPS through disciplined operations and automation. Based in Dublin, he combines fluency in field deployments (meeting rooms, peripherals, device lifecycles) with a pragmatic approach to cross-team coordination and incident escalation. An understated strength is his track record of turning frontline insights into measurable operational improvements that reduce repeat incidents and speed time-to-resolution.
11 years of coding experience
1 year of employment as a software developer
Ensino Técnico em Informática, Informatics, Ensino Técnico em Informática, Informatics at Colégio Dom macário SchimittUniversidade PaulistaProgramming languages (1)
Github contributions (5)
gdpepp/language-gen
Sep 2019 - Jul 2022
Contributions:1 push in 2 years 10 months
gdpepp/go-challenge
Sep 2019 - Jul 2022
Contributions:9 pushes, 3 branches in 2 years 10 months
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