Gustavo Michels is a seasoned SRE and software engineer with 15+ years of experience designing resilient, observable systems and solving complex application and infrastructure issues. He has driven reliability improvements at scale—most recently overseeing payments observability and SLO adoption at JPMorgan Chase and now applying SRE practices at Goldman Sachs—while reducing mean time to diagnose by over 50% through metric and dashboard standardization. Proficient in Kubernetes, Helm, Terraform, Ansible, Python, Go and cloud platforms (Azure/AWS), he also builds automation and synthetic monitoring that cut costs and incident volume dramatically. A former NOC/SOC leader who scaled teams across the US and Europe, he blends deep operational know-how with hands-on development and a knack for practical tooling (chatbots, custom monitors) that improves on-call quality-of-life. Based in Frisco, Texas, he combines low-level network and hardware experience with modern cloud-native practices, enabling fast learning and pragmatic solutions across the stack.
10 years of coding experience
12 years of employment as a software developer
Bachelor of Science (BS) Computer Engineering, Bachelor of Science (BS) Computer Engineering at Universidade Paulista
Contributions:4 reviews, 11 commits, 121 PRs in 24 days
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