Haipeng Zhang
Staff Site Reliability Engineer at ServiceNow
Sydney, New South Wales, Australia
Summary
👤
Senior🎓
Top SchoolHaipeng Zhang is a Staff Site Reliability Engineer based in Sydney with 8 years of experience specializing in IT Service Management and large-scale OSS/BSS delivery for banking and telecom clients. He combines a client-facing mindset with deep operational expertise—bringing ServiceNow SRE practice to bear after senior roles at IBM and Alcatel-Lucent where he led monitoring, automation and integration projects. Haipeng is skilled in Netcool, Tivoli, Unix tooling, PL/SQL and scripting automation, and has a track record of turning complex requirements into reliable, maintainable production systems. He focuses on adopting pragmatic best practices tailored to each customer environment, emphasizing knowledge reuse and self-service. Known for bridging support, development and architecture, he accelerates value through clear runbooks and reusable automation assets.
8 years of coding experience
13 years of employment as a software developer
The University of SydneyBachelor Telecommunication, Bachelor Telecommunication at Northeastern University (CN)UNSW Sydney
English, Chinese
Github Skills (8)
lottery7
shortcut5
menu5
javascript5
macos-big-sur4
atom-editor4
menubar2
macos2
Programming languages (3)
Github contributions (5)
seaskyv/AU-Lottery-generator_API
Mar 2019 - Oct 2021
Contributions:8 commits, 8 pushes, 1 branch in 2 years 7 months
seaskyv/IBM-NOI-simulator
Mar 2019 - Jun 2023
Contributions:4 pushes, 1 branch in 4 years 3 months
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