Summary
Hamad Alhassen is a director-level experience management leader based in Los Angeles with 10 years of experience turning customer insights into operational change for Fortune 100 clients. He blends hands-on technical skills—working with REST APIs, JavaScript, HTML/CSS and Medallia—with strategic consulting, guiding frontline teams and C-suite stakeholders to act on feedback. At Material (formerly LRW: Now Material) he progressed from solutions analyst to director, mentoring onshore and offshore teams and managing complex, multi-stream implementations across industries like automotive, travel, retail and finance. He has a background in full-stack JavaScript web development and a degree in Marketing with a market research focus, which gives him a rare mix of product, analytics and engineering fluency. Colleagues rely on him to make technically ambitious CX programs scalable and operationally sustainable rather than just conceptually insightful. Checkable work and portfolio are available at his personal site, reflecting a practitioner who ships both code and change.
10 years of coding experience
4 years of employment as a software developer
Cal Poly Pomona
English