Manager 1, Technical Support Engineering at Datadog
Paris, Ile-de-France
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Summary
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Hani Koussa is a technical solutions leader and full-stack engineer with seven years of experience building and managing SaaS integrations and support teams across Paris and the broader EMEA market. He progressed from Java and blockchain development into presales and technical solutions roles, blending hands-on experience with Node.js and React ecosystems and a strong grasp of databases like MySQL and MongoDB. As Technical Solutions Manager and now Manager of Technical Support Engineering at Datadog, he combines customer-facing presales skills with cross-functional delivery and incident-management instincts. His background in internet technology architecture (Sorbonne and Trento) underpins a pragmatic approach to designing scalable, client-centric solutions. Colleagues rely on him for clear communication between sales, engineering, and support, and he often pairs product demos with technical proofs-of-concept to win complex deals. Outside of role titles, he brings a rare mix of developer curiosity and managerial rigor, frequently stepping into hands-on troubleshooting when critical issues arise.
7 years of coding experience
6 years of employment as a software developer
Master's degree Internet technology architecture, Master's degree Internet technology architecture at Università di Trento
Bachelor of Science - BS Information and communications technology, Bachelor of Science - BS Information and communications technology at American University of Science and Technology
Master of Engineering - MEng Internet technology achitecture, Master of Engineering - MEng Internet technology achitecture at Sorbonne University
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Hani Koussa - Manager 1, Technical Support Engineering at Datadog